Refund policy
REFUND AND RETURNS POLICY
Return Window:Â We accept returns within 30 days of delivery.
Eligibility:Â To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
How to Initiate a Return:
- Contact us at sergeambeshi@gmail.com with your order number
- We'll provide return instructions within 24-48 hours
- Ship the item back using a trackable shipping method
Return Shipping:Â Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Refund Processing:Â Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Exchanges:Â If you need a different size or color, please return the original item and place a new order.
Damaged or Defective Items:Â If your item arrives damaged or defective, contact us immediately at sergeambeshi@gmail.com with photos. We'll arrange a free replacement or full refund including return shipping.
Contact Us:Â For any questions about returns, email us at sergeambeshi@gmail.com